Support
How can we help?
Answers to the questions we get most. If yours isn't here, email us and we'll get back to you.
Which devices does Hezi work on?
Hezi is launching on iOS first. We may bring it to Android later.
Do I need a hoop or a gym?
No. When you set up Hezi you tell it what equipment you have, and it only gives you drills you can do with it. A basketball on its own is enough to start. A hoop, cones, a second ball or a wall to pass against open up more drills.
Is Hezi free?
You can start for free with today's guided session, quick logging for sleep, water and food, and streaks and achievements. Premium unlocks your full weekly plan, the complete drill library, the nutrition page and your progress analytics, for €7.99 a month or €59.99 a year.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Hezi and tap Cancel Subscription. You keep Premium until the end of the period you've already paid for.
How do refunds work?
Payments go through the App Store, so refunds are handled by Apple under its own policy. You can request one at reportaproblem.apple.com.
How do I delete my account and data?
In the app, open Settings and choose Delete account. This permanently removes your account and training history. You can also download a copy of your data from Settings first, or email us and we'll handle it for you.
Is Hezi medical advice?
No. Hezi gives general training guidance and doesn't replace a doctor, physiotherapist or your coach. If you're injured, have a medical condition, or aren't sure whether training is safe for you, check with a professional first, and stop if something doesn't feel right.
Still need help?Email us and we'll reply as soon as we can.
info@hezi.ee